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HELLO MY NAME IS...

AMALAMOL RAJU

CUSTOMER SUPPORT EXECUTIVE COMPUTER SCIENCE STUDENT

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About

Let me introduce myself.

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A passionate, hard-working final year Computer Science undergraduate with in-depth knowledge gained in technical programming languages like Python, HTML, CSS, Java, etc. Strong communicator with proven experience of working within high demand stores dealing with customers from various backgrounds both local and international. Possessing excellent client facing skills, problem solving and identification for opportunities of improvement. Strong team player and able to deliver results for team and individual tasks. Looking for opportunities to develop my skills.

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  • Fullname: Amalamol Raju
  • Birth Date: May 7, 1999
  • Job: Customer Support Executive
  • Website: https://araju55.github.io/
  • Email: araju5500@gmail.com

Skills

  • 90%
    HTML5
  • 85%
    CSS3
  • 80%
    Java
  • 70%
    Python
  • 35%
    C and C++
  • 20%
    JavaScript
  • 10%
    mySQL
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Resume

More of my credentials.

Work Experience

Senior Customer Support Executive

Jun 2024 - Present

Webexpenses - Witney, Oxfordshire

NEEDS UPDATING

Main Responsibilities:
NEEDS UPDATING

Customer Support Executive

Jun 2022 - Jun 2024

Webexpenses - Witney, Oxfordshire

NEEDS UPDATING

Main Responsibilities:
NEEDS UPDATING

Booking Valuation & Survey Co-ordinator

Jun 2021 - Sept 2021

e.surv Chartered Surveyors - Kettering, Northamptonshire

You'll take ownership of booking surveyor inspection appointments with our customers from across the UK. You will work to agreed targets and SLAs to ensure our customer journey is quick, professional and consistent. You'll act on behalf of our clients to ensure the service we offer meets their requirements as well as ensuring a good impression of them and us as companies.

Main Responsibilities:
You'll take inbound/make outbound calls to book surveyor inspections by telephone across the UK
Work to booking targets (number of appointments booked per day, number of calls made, telephones specific targets)
Use assertive/persuasive skills to book appointments within client SLAs
Ensure the customer journey when booking the appointment is easy, professional and focused on customer service
Achieve operational excellence in all aspects of activities, processes and procedures undertaken
Promote e.surv in all written and oral communications
Develop and maintain excellent staff relationships with internal colleagues and external suppliers and customers.

Customer Assistant (Festive Colleague)

Nov 2020 - Dec 2020

Tesco - Oxford Retail Park, Cowley, Oxfordshire

Key member of an essential food retailer with a high demand and constant flow of customers

Main Responsibilities:
Operating Checkout tills
Checking customers' age on age-restricted items
Taking payments
Removing security tags
Processing store loyalty cards, coupons & vouchers

Information Systems Intern

July 2019 - July 2020

RCI Financial Services Ltd - Maple Cross, Rickmansworth, Hertfordshire

Placement with an automotive and financial company providing financial support to customers buying vehicles.

Main Responsibilities/Work Completed:
IS Production, project, and development work
Automated testing using Selenium
Automating web services and bug fixing
Bug fixes in Java using the Eclipse IDE and SQL
Automated FAQs project work
Support for the Organisation and Projects Team e.g., setting up the IS Satisfaction Survey, providing user/dealer network support and setting up system accesses

Team Member Star

October 2017 - May 2019

Pret A Manger - Bicester Village, Bicester, Oxfordshire

Key team member of large restaurant within a designer outlet. High-demand store with constant flow of customers both local and international.

Main Responsibilities:
Actively greeting customers and maintaining consistent levels of communication and service across the restaurant
Taking decisive actions to improve customer services and restaurant experience
Dealing with customer queries, complaints & orders on a regular basis
Maintaining clean and visual standards across the store
Operating tills
Assisting barista and customers

Key Achievements:
Mystery Shopper Outstanding Card (x2)

Education

BSc (Hons) Computer Science

September 2017 - Present

Oxford Brookes University

Modules Completed:
COMP 4004 - Understanding Programming (Double Python)
COMP 4009 - Foundations of Computer Systems
COMP 4007 - Networking and Multi-media
COMP 4005 - Introduction to Object-Oriented Programming (Java)
COMP 4003 - Professional Software System Design
COMP 5020 - Foundations of Security
COMP 5017 - Data Structures and Algorithms
COMP 5013 - Web Application Development (HTML/CSS/JQuery/JavaScript)
COMP 5022 - Innovative Product Development (Double)
COMP 6030 - Software Engineering
COMP 5004 - Software Development with C and C++
COMP 5011 - Databases
COMP 5001 - Foundations of Computation
MATH 4004 - Mathematics for Computing
COMP 4006 - DevOps
COMP 6032 - Artificial Intelligence
COMP 6011 - Machine Learning
COMP 6022 - Game Development
COMP 6031 - Cloud Computing and the Internet of Things
COMP 6013 - BSc Computing Project (Double)
COMP 6015 - Principles of Secure Operating Systems

Current Modules:
COMP 6018 - Advanced Object-Oriented Programming

A-Levels

September 2015 - August 2017

Kettering Science Academy

A-Level Product Design
A-Level Applied Business
Level 3 Cambridge Technicals in IT

GCSE's

March 2012 - August 2015

Kettering Science Academy

GCSE Product Design
GCSE French
GCSE English Language
GCSE Mathematics
B-TEC Principles of Applied Science
B-TEC Applications of Science
GCSE Geography
GCSE Engineering
B-TEC Sport

Portfolio

Check Out Some of My Works.

Currently being updated.

Global Airways Project

Global Airways Project

Global Airways - Web Development
Walking Pal App

Walking Pal

Walking Pal - App Development
Victory Van Driver

Victory Van Driver

Victory Van Driver - App Development
Victory Van

Victory Van

Victory Van - App Development
update3

update3

update3
update4

update4

update4

80

Projects Completed

10

Happy Clients

200

Awards Received

120

Crazy Ideas

2000

Coffee Cups

5000

Hours
Contact

I'd Love To Hear From You.

If you have any questions or enquiries, leave me a message here. I will gadly answer them for you! I will try to respond as soon as possible.

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WHERE TO FIND ME:

UK

EMAIL ME AT:

araju5500@gmail.com

CALL ME AT:

Mobile: (+44) 7000 000000